Real Plans. Real People. Real Progress.
1201 East Fayette Street
Syracuse, NY  13210
315.472.3820
Copyright © Housing Visions Unlimited, Inc.
Real Plans. Real People. Real Progress.
Real Plans. Real People. Real Progress.
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Housing Visions Construction Co., Inc.  |  Visions for Change, Inc.  |  East Side Business Center
Operations Team
Operations Team
The Housing Visions Operations team is devoted to significantly improving the quality of housing and the quality of life in each targeted neighborhood. The Housing Visions Operations team strives to apply consistent resident selection criteria and continually promote resident participation to ensure sustainable revitalization of neighborhoods. Providing a long lasting positive change motivates the Operations team to continually strive for empowerment of the residents. It is with the dedication to this mission that similar efforts in other neighborhoods can be made possible to guarantee permanent availability of quality affordable housing for low-income families.
Kendra Murphy heads the Operations Team as Senior Operations Manager and is responsible for ensuring compliance with program regulations, policies and procedures.  An integral function of her position is to provide staff training and implement strategies and systems that assist team members to work toward achieving the goals of our organization.  Kendra facilitates communication among the Operations staff, empowering them to recognize areas for internal improvement and develop plans for implementation.  Kendra holds a BA from Le Moyne College in Sociology and has certifications in Section8/HUD, USDA Rural Development and Low Income Housing Tax Credit compliance.
Jean Parker is the Operations Manager of our Oswego office. As an integral part of the Property Management team, Jean is responsible for processing applications, resident selection, leasing, annual and interim income certifications, inspections and marketing strategies. Jean brings with her many years of experience in property management, regulatory compliance, and customer relations. She is a life-long resident of Oswego and is proud to be a part of Housing Visions’ efforts to revitalize the 1950’s Hamilton Homes rental property. Jean maintains an open door policy to encourage residents and community members to share their ideas and concerns for building and maintaining a neighborhood which they can be proud to call home.
Mary Gehan is the Assistant Operations Manager for our the Oswego office. Mary joined the company in June of 2008 and is excited to see the improvements Housing Visions has brought to the Oswego community. With her well rounded background in customer service and support, Mary is well suited for her role. As assistant to the Operations Manager, Mary is the first point of contact at the rental office and is responsible for creating a professional, welcoming environment by answering phones and greeting visitors with a smile. Her responsibilities include maintaining accounts receivable, rent collection, accepting and reviewing applications for residency, assisting the Operations Manager with resident selection, submitting work orders on behalf of the tenants, and supply ordering.
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Sarah Cummings is an Assistant Property Manager at the Syracuse East Side Rental office and has been working at Housing Visions since June of 2011. She graduated from SUNY Oneonta with a B.A. in anthropology and a minor in business, so she gets to use both aspects of her degree every day while working in the rental office. Sarah is also certified in low income housing tax credit compliance.,She assists with day-to-day activities, as well as moving in new residents. Sarah is excited to be working at such a fast-growing and people-friendly company that is making a difference in so many areas.
Anthony Pelli is the Operations Assistant in Rome. Tony joined Housing Visions in November of 2010 as the Administrative Assistant.  His duties include, greeting customers, answering phones, mailings, helping residents with their questions and accepting and entering applications for review.  Tony has many talents as he is a licensed LPN, working for Hospice and also a certified barber. He has worked for many years in Customer Service.   Tony’s outlook on life is inspiring and puts a smile on the faces of all who enter our doors.
Donna Tuthill, Resident Program Assistant in our Rome office joined Housing Visions in April 2011.  She began as the Operations Assistant in that office but when the opportunity for a Resident Programming position was presented, her skills and dedication were perfect for the change in position.  Donna was formerly a Parent Involvement Coordinator for the County Head Start program of Oneida and Herkimer Counties for 10 years.  She was also a Court Advocate for the YWCA for 8 years and taught a class on Domestic Violence and facilitated a support group for women.  In addition, Donna has been a Therapeutic Foster Parent, worked par time at Edible Arrangements and at the Events Center at Turning Stone Casino.  Donna really enjoys working with people to help empower them to achieve their goals and further their positive contributions to their families, community and beyond.  The Resident Programming position will help with that "bigger picture".
Andrea Young, Operations Manager, Syracuse
Desiree Haley, Assistant Operations Manager - Syracuse
Melody Susco is the Assistant Operations Manager at the Syracuse East Side office.  Melody joined Housing Visions in September 2011 and has a wide variety of customer service experience.  She has a BS from Le Moyne College in psychology which proves very useful in her work with the East Side residents and with Housing Visions.  Her job duties include processing payments, communicating with residents in person and over the phone, taking maintenance work orders, working with Section8, and scheduling events in our designated community room for the residents.  She is excited to have the opportunity to work within the Syracuse Community and assist with the growth of such a great program.
Hannah Sollecito is the Assistant Operations Manager at the Syracuse North Side Office overseeing North Side, South Side, and Auburn properties.  Hannah joined Housing Visions in September 2011 after earning a BS in International Agriculture and Rural Development from Cornell University with a concentration in Social Development and Livelihoods.  Her minors in Inequality and French and experience as a Presidential Research Scholar in Development Sociology have proven very useful in her day-to-day work at Housing Visions.  Hannah enjoys getting to know future and current Housing Visions residents through her work processing applications and resident requests.  She communicates with the community at large by addressing telephone inquiries and greeting visitors to the North Side Office.
Alyse Fitzsimmons is the Resident Program Assistant at our Oswego office. Alyse joined the company in December of 2011 and is excited to be working with the residents of Oswego Hamilton  Homes. She is thrilled to create and sustain resident organizations while offering an array of internal and external resident programs to form cohesive neighborhoods. She loves working with the people and for the people as a liaison for the residents and Housing Visions. Her goal is to help revitalize the community by empowering the residents to take pride in their own neighborhood. She has been involved in many different types of programing from children’s to adolescents and is now excited to be able to use her skills to help her own community.