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Operations
Team
Operations Team
Operations Team
The Housing Visions Operations team is devoted to
significantly improving the quality of housing and the quality of life in each
targeted neighborhood. The Housing Visions Operations team strives to apply
consistent resident selection criteria and continually promote resident
participation to ensure sustainable revitalization of neighborhoods. Providing a
long lasting positive change motivates the Operations team to continually strive
for empowerment of the residents. It is with the dedication to this mission that
similar efforts in other neighborhoods can be made possible to guarantee
permanent availability of quality affordable housing for low-income
families.
Rebecca Newman leads the Operations and Maintenance teams as
Director of Operations and is responsible for sustaining the
revitalization of the neighborhoods and ensuring regulatory compliance through
the processes established within each team. The vast HUD project-based Section 8
program knowledge Rebecca has significantly improves her understanding of the
Low Income Housing Tax Credit Program. While constantly evolving the teams'
practices for efficiency and continued compliance, her years of experience in
the affordable multi-family housing industry allow her to effectively analyze
occupancy statistics, interpret funding program requirements, organize and aide
marketing efforts, engage in neighborhood networking, provide assistance to
managing agents outside our organization, and direct the initial rent up of new
projects after the development and construction phases. Her ability to implement
effective, consistent standard operating policies and procedures for the current
projects, affirms Housing Visions’ reputation for developing, constructing, and
managing quality projects. Rebecca attended Hobart & William Smith Colleges
and earned a B.A. in Economics and a B.A. in Public Policy Law; she has also
received the Assisted Housing Manager designation and proficiency certifications
in Low Income Housing Tax Credit Compliance and the Housing Choice Voucher
Program from Quadel Consulting.


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As Senior Operations Manager, Tina Cardwell is
responsible for overall resident selection, leasing, income certifications to
ensure compliance with regulatory agencies, and the day to day operation of the
satellite offices. Past experiences serving chemically dependent, mentally
disabled, and developmentally disabled populations strengthen her ability to
relate and communicate with the applicants and residents successfully; from
their initial application throughout the term of their lease, Ms. Cardwell is
their primary contact. Since being with Housing Visions for over four years, she
is able to provide great customer service to the residents, assistance with
local tenant organizations, and connections to local agencies. Tina has worked
in residential settings within the Syracuse community for over 15 years and
brings forth a great understanding for the importance of safe, quality housing
for low-income individuals and families. Her drive to create a lasting
relationship and atmosphere of empowerment for the residents is evident and
allows for the Housing Visions’ mission to be a reality. Tina holds a B.S.
from Syracuse University and has received the TaCCs designation from Quadel
Consulting.
Dina Graziano, Operations Assistant
Dina started with Housing
Visions in December 2009 as the Operations Assistant. Dina’s daily
functions include and are not limited to Accounts Receivable, answering phones,
greeting customers, mailing, work orders, helping residents with their questions
and needs and reviewing applications for the Rome Canal Village. She has a
background in Community Services teaching Parenting Skills and Life Skills along
with helping people make a better life for themselves and their
families. Dina has years of Customer Service experience and is
looking forward to life long career with Housing Visions.



Kathy Alibrandi is the Resident Program Coordinator for
all Housing Visions’ projects throughout Central New York. Kathy’s main
responsibilities are creating cohesive neighborhoods and empowerment of the
residents. She works with existing resident organizations and neighborhood watch
groups while also being instrumental in start up in the areas that do not have
organizations or groups. Through this position, Kathy offers a variety of
programs that will aid in strengthening neighborhoods and developing tenants
into potential home owners. Kathy’s diverse background in affordable
multi-family housing management and neighborhood development has proven to be
invaluable and allow for her to connect to the needs of the residents and
neighborhoods; she holds an Associates Degree in Human Services from Herkimer
Community College and has completed certifications through Quadel Consulting and
NCHM.

Sarah Wollaber is the Operations Manager for our Utica
office. Her primary responsibilities include the operation and
presentation of the reception area as well as direct support to the Operations
Manager. Specifically, she is the first point of contact in the office and
handles an array of duties. Sarah always handles tenant and vendor
requests with the utmost professionalism. Her pose and ability to keep
calm in many situations is the result of her experience in the customer service
industry. She is passionate about neighborhoods, building community as
well as helping people and feels her role at Housing Visions allows her all
these things. Sarah is an asset to the company and especially the
tenants.

Jean Parker is the Operations Manager of our Oswego
office. As an integral part of the Property Management team, Jean is responsible
for processing applications, resident selection, leasing, annual and interim
income certifications, inspections and marketing strategies. Jean brings with
her many years of experience in property management, regulatory compliance, and
customer relations. She is a life-long resident of Oswego and is proud to be a
part of Housing Visions’ efforts to revitalize the 1950’s Hamilton Homes rental
property. Jean maintains an open door policy to encourage residents and
community members to share their ideas and concerns for building and maintaining
a neighborhood which they can be proud to call home.
Mary Gehan is the Operations Assistant for our the
Oswego office. Mary joined the company in June of 2008 and is excited to see the
improvements Housing Visions has brought to the Oswego community. With her well
rounded background in customer service and support, Mary is well suited for her
role. As assistant to the Operations Manager, Mary is the first point of contact
at the rental office and is responsible for creating a professional, welcoming
environment by answering phones and greeting visitors with a smile. Her
responsibilities include maintaining accounts receivable, rent collection,
accepting and reviewing applications for residency, assisting the Operations
Manager with resident selection, submitting work orders on behalf of the
tenants, and supply ordering.


Shawana Thomas joined Housing Visions in February of 2009 as
Assistant Operations Manager in our Syracuse office located at Maple
Heights. Her primary responsibilites include the day to day clerical
functions in support of the Operations Manager including, but not limited to,
answering phones, opening mail, filing, supply ordering, accounts receivable,
data entry and special projects. Shawana has diverse work experiences in a
variety of industries that allow her to adapt and learn quickly. With
strong customer service skills and her professional demeanor, she has been an
asset to the daily operations of our Syracuse office.
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Marlena Cardwell joined the Syracuse Housing Visions
Operations Team as Operations Assistant in July 2009. Alongside Shawana
Thomas, Marlena works with the day to day functions of supporting and assisting
the Operations Manager in tasks such as answering phones, filing, special
projects, and more. She has a background in customer service and enjoys
assisting others with questions or needs. Marlena has attended Elmira College
and plans to continue schooling closer to home. She has a double major of
Psychology and Criminal Justice and hopes to someday assist those who need help
within the legal system. Marlena looks forward to learning new ways of helping
individuals while she betters herself as a person though her experiences at
Housing Visions.




Kendra Murphy is the Operations Manager for the
Syracuse office. Kendra is responsible for overseeing the day to day
operation of the site management office including marketing, leasing units,
collecting rents and meeting the needs of tenants. She attended Lemoyne
College and earned a B.A. In Sociology. Kendra has been working in the
affordable housing industry since 2004 and has received certifications in Low
Income Housing Tax Credit and USDA Rural Development compliance as well as Fair
Housing / ADA training.