Housing Visions - Making the Vision a Reality

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Operations Team

The Housing Visions Operations team is devoted to significantly improving the quality of housing and the quality of life in each targeted neighborhood. The Housing Visions Operations team strives to apply consistent resident selection criteria and continually promote resident participation to ensure sustainable revitalization of neighborhoods. Providing a long lasting positive change motivates the Operations team to continually strive for empowerment of the residents. It is with the dedication to this mission that similar efforts in other neighborhoods can be made possible to guarantee permanent availability of quality affordable housing for low-income families.

Rebecca Newman leads the Operations and Maintenance teams as Director of Property Management and is responsible for sustaining the revitalization of the neighborhoods and ensuring regulatrory compliance through the processes established within each team. The vast HUD project-based Section 8 program knowledge Rebecca has significantly improves her understanding of the Low Income Housing Tax Credit Program. While constantly evolving the teams' practices for efficiency and continued compliance, her years of experience in the affordable multi-family housing industry allow her to effectively analyze occupancy statistics, interpret funding program requirements, organize and aide marketing efforts, engage in neighborhood networking, provide assistance to managing agents outside our organization, and direct the initial rent up of new projects after the development and construction phases. Her ability to implement effective, consistent operational policies and procedures for the current projects, affirms Housing Visions’ reputation for developing, constructing, and managing quality projects. Rebecca attended Hobart & William Smith Colleges and earned a B.A. in Economics and a B.A. in Public Policy Law; she has also received the AHM and TaCCs designations from Quadel Consulting.

As Senior Operations Manager, Tina Cardwell is responsible for overall resident selection, leasing, income certifications to ensure compliance with regulatory agencies, and the day to day operation of the satellite offices. Past experiences serving chemically dependent, mentally disabled, and developmentally disabled populations strengthen her ability to relate and communicate with the applicants and residents successfully; from their initial application throughout the term of their lease, Ms. Cardwell is their primary contact. Since being with Housing Visions for over four years, she is able to provide great customer service to the residents, assistance with local tenant organizations, and connections to local agencies. Tina has worked in residential settings within the Syracuse community for over 15 years and brings forth a great understanding for the importance of safe, quality housing for low-income individuals and families. Her drive to create a lasting relationship and atmosphere of empowerment for the residents is evident and allows for the Housing Visions’ mission to be a reality. Tina holds a B.S. from Syracuse University and has received the TaCCs designation from Quadel Consulting.

Gary Webb, Operations Manager, Utica Office

Kathy Alibrandi is the Resident Consultant for all Housing Visions’ projects throughout Central New York. Kathy’s main responsibilities are creating cohesive neighborhoods and empowerment of the residents. She works with existing resident organizations and neighborhood watch groups while also being instrumental in start up in the areas that do not have organizations or groups. Through this position, Kathy offers a variety of programs that will aid in strengthening neighborhoods and developing tenants into potential home owners. Kathy’s diverse background in affordable multi-family housing management and neighborhood development has proven to be invaluable and allow for her to connect to the needs of the residents and neighborhoods; she holds an Associates Degree in Human Services from Herkimer Community College and has completed certifications through Quadel Consulting and NCHM.

As Operations Manager for Syracuse East, Tiffany Toole is responsible for the day to day management of the projects located on the east side of Syraucse. Tiffany's duties include, but are not limited to, resident selection, application processing and marketing, completion of annual recertifications, routine inspections, and providing ongoing resident ocmmunication. Tiffany began as an administrative assistant with Housing Visions bringing with her experience as a property manager.

Sarah Wollaber is the Administrative Assistant for our Utica office. Her primary responsibilities include the operation of the reception area and support to the Utica Operations Manager. Sarah is the first point of contact in the Utica office and does so with the utmost professionalism as result of her years experience in the customer service industry.

Jean Parker is the Operations Manager of Oswego Properties. As an integral part of the Operations and Maintenance team, Jean is responsible for processing applications, resident selection, leasing, annual and interim income certifications, resident and property inspections and marketing strategies. Jean brings with her many years of experience in property management, regulatory compliance, and customer relations. She is a life-long resident of Oswego and is proud to be a part of Housing Visions’ efforts to revitalize the 1950’s Hamilton Homes rental property. Jean maintains an open door policy to encourage residents to share their ideas and concerns for building and maintaining a neighborhood which they can be proud to call home.

Mary Gehan is the Administrative Assistant for the Oswego Properties. Mary joined Housing Visions in June of 2008 and is excited to see the improvements Housing Visions has brought to the Oswego Community. With her well rounded background in customer service and support, Mary is well suited for her role at Oswego Hamilton Homes. As assistant to the Operations Manager, Mary is the first point of contact at the rental office and is responsible for creating a professional, welcoming environment by answering phones and greeting visitors with a smile. Her responsibilities include maintaining accounts receivable, rent collection, accepting and reviewing applications for residency, assisting the Operations Manager with resident selection, submitting work orders on behalf of the tenants, and ordering supplies for the Operations and Maintenance team.

As Operations Manager for Syracuse - North & South as well as Auburn, Linda Ritter is responsible for the day to day management of the projects located on the North and South sides of Syracuse as well as our City of Auburn properties. Linda's duties include, but are not limited to, resident selection, application processing and marketing, completion of annual recertifications, routine inspections, and providing ongoing resident communication. Linda brings a wealth of experience in low-income housing through her work in Syracuse over the past 7+ years. She holds a B.S. in Business Administration from Clarkson University. Linda has received her Assisted Housing Manager accreditation from Quadel Consulting.

Cynthia Johnson is the Operations Assistant for our Syracuse Operations Department. She is the initial contact person for potential and existing residents of the various Syracuse locations. Cynthia multitasks for the Operations Department to ensure the needs of both residents and fellow Operations Department staff are met and brings to the company a vast knowledge of the Syracuse and surrounding communities. Cynthia has worked for over twenty-five years with local homeless and housing vulnerable populations including those re-entering the community from correctional facilities, mentally and developmentally disabled and the chemically dependant. She has provided education on civic responsibility in the efforts to make Syracuse a very special place to call home.