Real Plans. Real People. Real Progress.
1201 East Fayette Street
Syracuse, NY 13210
315.472.3820
Syracuse, NY 13210
315.472.3820
Copyright © Housing Visions Unlimited, Inc.
Real Plans. Real People. Real Progress.
Real Plans. Real People. Real Progress.
Operations Team
Operations Team
The Housing Visions Operations team is devoted to
significantly improving the quality of housing and the quality of life in each
targeted neighborhood. The Housing Visions Operations team strives to apply
consistent resident selection criteria and continually promote resident
participation to ensure sustainable revitalization of neighborhoods. Providing a
long lasting positive change motivates the Operations team to continually strive
for empowerment of the residents. It is with the dedication to this mission that
similar efforts in other neighborhoods can be made possible to guarantee
permanent availability of quality affordable housing for low-income
families.
Kendra Murphy heads the Operations Team as Senior
Operations Manager and is responsible for ensuring compliance with program
regulations, policies and procedures. An integral function of her position
is to provide staff training and implement strategies and systems that assist
team members to work toward achieving the goals of our organization.
Kendra facilitates communication among the Operations staff, empowering them to
recognize areas for internal improvement and develop plans for
implementation. Kendra holds a BA from Le Moyne College in Sociology and
has certifications in Section8/HUD, USDA Rural Development and Low Income
Housing Tax Credit compliance.
Jean Parker is the Operations Manager of our Oswego
office. As an integral part of the Property Management team, Jean is responsible
for processing applications, resident selection, leasing, annual and interim
income certifications, inspections and marketing strategies. Jean brings with
her many years of experience in property management, regulatory compliance, and
customer relations. She is a life-long resident of Oswego and is proud to be a
part of Housing Visions’ efforts to revitalize the 1950’s Hamilton Homes rental
property. Jean maintains an open door policy to encourage residents and
community members to share their ideas and concerns for building and maintaining
a neighborhood which they can be proud to call home.
Mary Gehan is the Assistant Operations Manager for our
the Oswego office. Mary joined the company in June of 2008 and is excited to see
the improvements Housing Visions has brought to the Oswego community. With her
well rounded background in customer service and support, Mary is well suited for
her role. As assistant to the Operations Manager, Mary is the first point of
contact at the rental office and is responsible for creating a professional,
welcoming environment by answering phones and greeting visitors with a smile.
Her responsibilities include maintaining accounts receivable, rent collection,
accepting and reviewing applications for residency, assisting the Operations
Manager with resident selection, submitting work orders on behalf of the
tenants, and supply ordering.
Sarah Cummings is an Assistant Property Manager at the
Syracuse East Side Rental office and has been working at Housing Visions
since June of 2011. She graduated from SUNY Oneonta with a B.A. in anthropology
and a minor in business, so she gets to use both aspects of her degree every day
while working in the rental office. Sarah is also certified in low income
housing tax credit compliance.,She assists with day-to-day activities, as well
as moving in new residents. Sarah is excited to be working at such a
fast-growing and people-friendly company that is making a difference in so many
areas.
Anthony Pelli is the Operations Assistant in Rome. Tony
joined Housing Visions in November of 2010 as the Administrative
Assistant. His duties include, greeting customers, answering phones,
mailings, helping residents with their questions and accepting and entering
applications for review. Tony has many talents as he is a licensed LPN,
working for Hospice and also a certified barber. He has worked for many years in
Customer Service. Tony’s outlook on life is inspiring and puts a
smile on the faces of all who enter our doors.
Donna Tuthill, Resident Program Assistant in our Rome office
joined Housing Visions in April 2011. She began as the Operations
Assistant in that office but when the opportunity for a Resident Programming
position was presented, her skills and dedication were perfect for the change in
position. Donna was formerly a Parent Involvement Coordinator for the
County Head Start program of Oneida and Herkimer Counties for 10 years.
She was also a Court Advocate for the YWCA for 8 years and taught a class on
Domestic Violence and facilitated a support group for women. In addition,
Donna has been a Therapeutic Foster Parent, worked par time at Edible
Arrangements and at the Events Center at Turning Stone Casino. Donna
really enjoys working with people to help empower them to achieve their goals
and further their positive contributions to their families, community and
beyond. The Resident Programming position will help with that
"bigger picture".
Andrea Young, Operations Manager, Syracuse
Desiree Haley, Assistant Operations Manager -
Syracuse
Melody Susco is the Assistant Operations Manager at the
Syracuse East Side office. Melody joined Housing Visions in
September 2011 and has a wide variety of customer service experience. She
has a BS from Le Moyne College in psychology which proves very useful in her
work with the East Side residents and with Housing Visions. Her job duties
include processing payments, communicating with residents in person and over the
phone, taking maintenance work orders, working with Section8, and scheduling
events in our designated community room for the residents. She is excited
to have the opportunity to work within the Syracuse Community and assist with
the growth of such a great program.
Hannah Sollecito is the Assistant Operations Manager at
the Syracuse North Side Office overseeing North Side, South Side, and Auburn
properties. Hannah joined Housing Visions in September 2011 after earning
a BS in International Agriculture and Rural Development from Cornell University
with a concentration in Social Development and Livelihoods. Her minors in
Inequality and French and experience as a Presidential Research Scholar in
Development Sociology have proven very useful in her day-to-day work at Housing
Visions. Hannah enjoys getting to know future and current Housing Visions
residents through her work processing applications and resident requests.
She communicates with the community at large by addressing telephone inquiries
and greeting visitors to the North Side Office.
Alyse Fitzsimmons is the Resident Program Assistant at
our Oswego office. Alyse joined the company in December of 2011 and is excited
to be working with the residents of Oswego Hamilton Homes. She is thrilled
to create and sustain resident organizations while offering an array of internal
and external resident programs to form cohesive neighborhoods. She loves working
with the people and for the people as a liaison for the residents and Housing
Visions. Her goal is to help revitalize the community by empowering the
residents to take pride in their own neighborhood. She has been involved in many
different types of programing from children’s to adolescents and is now excited
to be able to use her skills to help her own community.